At TongYan School, we highly value our families and aim to provide clear and comprehensive information regarding various school policies. Please take a moment to review the important policies outlined below:
Refunds for Withdrawal:
TongYan School permits parents to request a prorated refund for their child's withdrawal before the beginning of the second class of each semester. In these cases, parents will receive school credit that can be utilized for future enrollment or other school-related expenses. However, once the second class begins, refunds are no longer available. Please use this link to submit such request.
Refunds for Missed Classes:
TongYan School understands that situations may arise where a child is unable to attend their regular class. In order to provide flexibility, we offer the option for children to attend the same class at a different time, if available. However, please note that TongYan School does not provide refunds for missed classes. We appreciate your understanding and cooperation regarding this policy.
At TongYan School, we carefully monitor enrollment numbers to ensure optimal class sizes. In the event that a class has low enrollment, we reserve the right to cancel it. Rest assured, if a class is canceled due to low enrollment, a full refund will be promptly issued to the original method of payment. We appreciate your understanding and cooperation regarding this policy.
If you would like to request a transfer for your child to a different level within the same class, we are pleased to accommodate such requests once per semester. To initiate the transfer process, we kindly request that you send an email to us at firstname.lastname@example.org. Our team will assist you further in facilitating the transfer.
No Guarantees or Warranties:
At TongYan School, we strive to assist our students in achieving their goals. However, it is important to note that we do not provide guarantees or warranties regarding a student's performance as a result of our tutoring services. Test results and other outcomes ultimately depend on the student's efforts and abilities.
Limitation of Liability:
In the unlikely event of litigation, TongYan School's total liability shall not exceed the amount paid by the student for the services rendered.
Other Terms & Conditions:
TongYan School reserves the right, at its sole discretion, to cancel a class or withdraw a child from a class. In such circumstances, the student will no longer be able to continue enrolling in the class. Rest assured that within 10 business days, TongYan School will issue a pro-rated refund to the original method of payment for all remaining unused classes in the semester. Please note that this refund will serve as the student's sole recourse in such situations. We appreciate your understanding and cooperation regarding this policy.
In the unlikely event that any provision of this Agreement is deemed illegal or unenforceable in a judicial proceeding, said provision shall be severed and rendered inoperative. However, the remaining provisions of this Agreement shall remain operative and binding upon the Parties involved. This ensures that the overall validity and enforceability of the Agreement are maintained.
Photo and Video Release:
TongYan School reserves the right to capture and utilize photographs, videos, or recordings of participating children, parents, caregivers, or accompanying individuals during our classes or associated activities. By enrolling in our programs, you consent to TongYan School's use of such media for advertising, promotional, or related purposes. You hereby waive all rights to compensation and any other rights that may arise as a result. Please be informed that the contact information provided will be added to TongYan School's distribution list and may be shared with partner and affiliate programs.
Effective Date: 01/01/2018
Information We Collect
We may collect personal information from you, such as your name or email address, when you voluntarily submit it to the website. This includes activities like leaving a comment, subscribing to a newsletter, submitting a contact form, or requesting to download materials.
When you access our website, we automatically collect certain information about you and your device. This includes your IP address, operating system type, browser type, referring website, pages viewed, and the dates/times of access. We may also collect information about your actions on the website, such as links clicked.
How We Use Your Information
We use the information collected to operate and maintain the website, send promotional information such as newsletters, provide administrative communications like confirmation emails and technical notices, respond to your comments or inquiries, offer user support, track and measure advertising, and protect against unauthorized activity.
Third-Party Use of Personal Information
We may use third-party service providers for various aspects of the website, and their use of your personal information is governed by their respective privacy policies. Currently, we use Google Analytics to track website usage and MailChimp for collecting and delivering emails. Your personal information is not shared with any other third-party applications without your consent, except as required by law or in connection with a business acquisition or reorganization.
We may use anonymous data, which does not identify you alone or when combined with data from other parties, for marketing or advertising purposes. This data may include analytics or information collected from cookies.
Your Choices and Rights
You may opt-out of email communications by following the unsubscribe links in our emails or contacting us at email@example.com. You may access, amend, update, or erase your personal information by submitting a request to firstname.lastname@example.org, though certain information may need to be retained for legal or transactional purposes.
Sensitive Personal Information and Children's Information
Please refrain from submitting sensitive personal information to our website, such as social security numbers or health information. We do not knowingly collect personally identifiable information from children under the age of 16.
Changes to this Policy
We may make small, inconsequential changes to this policy without notice. Substantive changes will be emailed to newsletter