What is the refund policy?
After you enroll for the session, if for some reason your child does not take to the class, you have until before the second class to withdraw and receive a prorated refund, minus the fee of your first week classes. You can go to your confirmation email to cancel classes.
What if I need to withdraw after the second class?
After the second week we do not offer cash refund. However you will receive a prorated refund in school credit (minus a $15 processing fee) before the half of the semester. The credit can be applied to the registration at TongYan School in the future. No refund will be offered afterwards.
How to apply school credits for new registrations?
You may receive school credits from events or withdraw classes. In this case, you should receive an email from school with your credit balance. To apply your credits for the registrations in the future, you need first register for new classes. After you finish the payment as usual, please email email@example.com to request for refund. You will be asked to specify the amount of credits you want to use and upload the supporting documents (including the email with your credit balance, and the confirmation letter for the new registration.
Can my kid(s) take a free trial class?
From time to time we hold open house event where your child can take free trial classes. Due to the capacity of the class, we normally do not offer free trial classes after the semester starts. However, you could receive a prorated refund if withdraw before the second class according to our refund policy (see above).
What does the class code mean?
Since we now offer a wide variety of courses, we design class codes to help parents to identify different classes. Usually the class code has the format XXXn0m, where XXX represents the type of the class, fore example ART for art class, MAT for math etc; n represent the level/grade and m represents the semester (usually 1 for fall and 2 for spring). You can find the table with class name and codes at https://www.tongyantang.org/classes. Please note, in general the contents of the classes will not be the same at fall and spring semester even if they may have the same class code.
Should my kid(s) take CSL or MLP classes for learning Chinese?
Both CSL(Chinese as second Language) or MLP and Chinese Level 0(Ma Li Ping Chinese) are for the kids who wish to learn Chinese. However, generally speaking CSL is designed for kids from non-Chinese heritage family while MLP is for kids from Chinese heritage family. CSL is designed for students who do not understand Chinese while MLP is designed for students who can understand Chinese. The teacher will use English Language to teach Chinese at CSL classes and will use Chinese at MLP or Chinese Level 0 classes. Chinese CSL focus more on the speaking part at the beginning. MLP has more reading and writing at the early stage. Currently, CSL follows QTalk curriculum(https://www.qtalkpublishing.com/chinese-seed) and MLP uses the Ma Li Ping Chinese as text book (https://www.heritagechinese.com/). You can find more information about these classes at CSL Home and MLP Home .
My kid(s) can speak Chinese, Should my kid(s) take Chinese Level 0 or MLP K?
Both Chinese Level 0 and MLP K are for beginner learners. The difference between these two classes are content. Chinese level 0 is designed for age 3-5 while MLP K is for 5+.
Could parents stay in classrooms with their kids?
We do not allow parents to stay in classrooms unless we are offering open house or trial classes. TongYan school reserve the right of final explanations.